As the school bus transportation industry continues to demand lightweight products that offer improved ride and performance, it is essential that manufacturers and suppliers are working to provide significant resources in order to deliver exceptional serviceability to their customers. Hendrickson’s Field Service team is committed to offering industry leading product support, tools, education, technical and sales collaboration and customer service. With a team of 15 individuals who are dedicated to technical service, the team undergoes a yearly two-week training that includes upgrading their knowledge and skills of the company’s product line as well as any applicable training on other products that interact with the products. This provides the team with an overall foundation of mechanical function to the commercial vehicle industry.
“Hendrickson Field Service in my opinion is the very best in our industry.,” said Nate Bennett, service manager at 1580 Utility. “Our regional service manager has been a great resource and advocate for our dealership. From answering the simplest of questions to working through the most complex issues to get our customers back on the road as quick as possible. He’s readily available to answer calls and emails, drops in for visits, goes on customer calls with us and assists with any training request for our technicians. We simply couldn’t be happier with Hendrickson and their talented team of industry professionals.”
Attention to detail is incredibly important when it comes to providing the most efficient suspension solutions possible for the bus transportation industry. STEERTEK NXT for school buses’ proprietary design and manufacturing technologies, means the fabricated front steer axle serves as the durable, lightweight alternative to traditional I-beam axles. From understanding the demands of certain operating environments to experiencing the fundamentals of newer technologies, having a team whose ability to educate customers about critical components is crucial in a reliable and trustworthy partner.
“I personally have Hendrickson Field Service on speed dial,” said Derick Bertelson, Salina shop foreman at Barney Trucking. “I am calling for advice, sending pictures of issues and always looking for ways for our team at Barney Trucking to improve. Hendrickson’s Field Service team is always helping with training in person and on the Hendrickson Service Academy website. Not often when I have a question, they don’t have the answer. If for some reason they don’t, they always have resources that do. In addition, they get back to me in a timely manner and the question or concern is answered every time.”
Supporting customers through extensive technical support and training services to help ensure the proper installation, operation, service and maintenance of equipment and aftermarket components is another essential element of after-sales support. Through its website, Hendrickson offers an online training platform for individuals to utilize to gain knowledge on the service and maintenance of products. The platform is fully mobile compliant which allows service technicians to take courses on their mobile devices or watch service videos right beside a product they are working on. To register, individuals can create an account at www.service-academy.hendrickson-intl.com.
By creating an account, users are also able to access other Hendrickson applications with the same log-in information such as the PartsPLUS lookup, Hendrickson Sales Academy, Field Service Requests and access the Hendrickson mobile app. www.MAAXUPTIME.com is Hendrickson’s gateway that directs customers to digital product & service training and support documents to assist professional dealers and truck service providers ensuring customer satisfaction and maximum equipment uptime. As a leading manufacturer of premium components to global bus markets, Hendrickson’s custom bus solutions leverage its spring, suspension and axle expertise to optimize full vehicle performance. To learn more, visit Hendrickson’s bus microsite at www.hendrickson-bus.com.
Hendrickson’s customers demand and deserve quality service.
The World Rides On Us® symbolizes Hendrickson’s commitment to the customer, and that commitment begins early and runs deep. Whether it’s Hendrickson Genuine Parts or Hendrickson components, the leading global manufacturer and supplier stands behind their products and customers every step of the way.
Jason Shiffler serves as business unit director for Hendrickson. Visit www.hendrickson-intl.com for more information.